Terms & Condition

1. Introduction and definitions

2. Account Rules, Deposits & Withdrawals

3. Standard Promotional Terms

4. Sports Betting Rules

5. Casino, Live Casino and other Games Rules

6. Software and Services

7. No Warranty

8. Limitations of Liability

1. General Introduction and definitions

1.1. www.betshah.com (the “Website”) is operated by Joymatik N.V. (registration

number 157399, registered address: Abraham de Veerstraat 9, Willemstad,
Curacao), licensed by the Government of Curacao and operates under the Master
License of Gaming Services Provider N.V. number 365/JAZ.

1.2. All trademarks, service marks and trade names as well as images, graphics, text,

videos, concepts or methodologies, look and structure of the Website (collectively
the “Intellectual Assets”), the Client Application and the material contained
therein are the exclusive property of the Company and/or the Company
suppliers and partners. The Client is not entitled to exploit or otherwise use any
Intellectual Asset for whatever purpose, except for their personal
non-commercial use.

1.3. By visiting and/ or using the Website you accept the Terms and Conditions.

1.4. The Company reserves the right to amend, modify and change the Terms and

Conditions, services, and system specifications from time to time. It is the
responsibility of the Client to make sure that he/ she is aware of the current
version of the Terms and Conditions.

1.5. The Company reserves the right to transfer, assign and sublicense the T&Cs, in

whole or in part, to any person, without Clients’ consent, provided that any such
assignment will be on the same terms or terms that are no less advantageous to
the Clients.

1.6. The following terms used in this T&Cs shall have the definition as ascribed

thereto below:

“Account” is an account registered and held by a Client on the Website, for bona fide
transactions, with a strict aim to establish a normal commercial relationship with the Company
and with the strict purpose of conducting betting,gaming, and other gambling transactions.

“Client” shall mean an individual, having an Account, therefore, a contractual relationship with
the Company.

“Company” shall mean Joymatik N.V.

“Governing Authorities” are the authorities of Curacao.

“Governing Law” is the law of Curacao.

“T&Cs” or “Terms and Conditions” shall mean the terms & conditions constituting and
governing the contractual relationship between the Company and Website visitors, including
the Clients, with respect to using the services offered by the Company through the Website, as
stated herein, and which the parties, as stated herein, hereby agree upon.

“Force Majeure” shall mean any occurrence or condition beyond one’s reasonable control which
leads to a delay or default in the performance to the affected party’s contractual obligation and
shall, for the purposes of the T&Cs, include Acts of God, Government restrictions (including the
denial or cancellation of any necessary license where such denial or cancellation is made
through no fault of the affected party), wars, DDOS-attacks, insurrections and/or any other
cause beyond the reasonable control of the party whose performance is affected.

2. Account Rules, Deposits & Withdrawals

2.1. An individual applying for registration warrants and represents that any

information provided in his/ her application form is true and correct. Full name,
email, residence address and phone number provided by the Client must be real
and possible to be verified, if so requested by the Company. The Company will
cancel that individual’s registration as a Client if it becomes aware that the
person has provided false information when registering as a Client or if the
Company does not receive the requested documentation within the time period
specified in the request.
Important notice: name, username and currency cannot be changed post account
creation.

2.2. The Company will not register/ approve registration of the individual where

that individual has already been registered.

2.3. Clients cannot transfer, sell, or pledge their Accounts to another person. This

prohibition includes the transfer of any assets of value of any kind, including but
not limited to ownership of accounts, winnings, deposits, bets, rights and/or
claims in connection with these assets, legal, commercial, or otherwise. The
prohibition on said transfers also includes however is not limited to the
encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation
and/or gifting in cooperation with a fiduciary or any other third party, company,
natural or legal individual, foundation and/or association in any way shape or
form.

2.4. In order for the Client to request withdrawals, remove all initial limitations and

have full rights in the promotions, the Account must be verified. For the account
verification the Company will request the following details:

Client’s ID for age verification (players under eighteen (18) years of age, or
under other legal age as established by the applicable legislation, are not
accepted)
Client’s place of residence (utility bill indicating the declared land line
phone number)
Client’s valid e-mail address (cannot be the same as any other existing
Client’s email address)
Client’s proof of ownership of the payment method used for funds deposit
in the Website.

2.5. In case the Client has changed place of residence, telephone number or any other

element of his data, he/she is obliged to immediately inform the Company, so
the new data can be updated. In case of not providing the updated information
to the Company, the initial information provided to the Company shall be
considered as valid and effective, and any notices to the respective addresses
shall be considered as properly done and delivered.

2.6. An individual applying for an Account acknowledges and accepts:

“T&C” as currently published on the Website, as well as any possible future
changes
Any regulatory provisions or other decisions made from time to time by the
Governing Authorities
The Privacy Policy of the Company
The Company customer support is available in several local languages. In
any case of a dispute between a Client and the Company, only the English
version shall prevail and be used.

2.7. An individual applying for an Account acknowledges and accepts:

Decline to open an Account and/or to close an existing Account, without
any explanation whatsoever;
Decline to accept deposits or limit deposits without any explanation
whatsoever;
Suspend Client’s account and/or cancel the participation of a Client in
promotional activities, competitions or other services, whenever the
Company is of the opinion that there are legitimate concerns that the
Account is, has been or may be used for illegal, fraudulent or dishonest
practices;
Hold and manage funds belonging to Clients in accordance with generally
accepted guidelines for cash management regarding such funds; this may
include a Payment Service Provider being entrusted to hold funds in the
name of and/or for the benefit of the Client;
Suspend and/or cancel the participation of the Client in the Services,
terminate and/or suspend Client’s registration and/or Account and/or
withhold payment to the Client if the Client is found cheating, or if it is
determined by the Company that the Client has employed or made use of a
system (including machines, robots, computers, software or any other
automated system) designed or suitable to defeat the Client Application,
and/or the software used to offer the Services;
Hold or charge any Payment method fees or expenses, from the Client’s
Account, for all previous deposits and withdrawals, plus any
administrational or legal costs the Client provoked for any reason,
whenever the Company is of the opinion that there are legitimate concerns
that an Account is, has been or may be used for illegal, fraudulent or
dishonest practices.

2.8. The Company does not accept registration of persons and can suspend any such

accounts of the person:

Being minor to 18 years old or the age at which gambling is legal under any
law that applies to the person (whichever is the greater);
Being residents of Aruba, Austria, Australia, Bonaire, Curacao, France, Iran,
Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.S.A
dependencies, United Kingdom, Republic of Armenia, other restricted
territories as indicated and updated from time to time on the Website;
Working or contracted with any legal entity which is part of the same group
as the Company, meaning other entities being, directly or indirectly, linked
with Joymatik N.V., or with the Company third party suppliers;
Being professional punters, betting syndicates, traders, professional
athletes, and players wagering for the sole scope to take advantage of
“inside” information.

2.9. The Company accepts no responsibility for any Betting Duties or taxes arisen by

the local authorities of the client’s territory. Such duties or taxes are paid
exclusively by the Client. If the Client refuses to pay such amounts, the Company
has no liability whatsoever.

2.10. Only one Account can be opened at a time per person, family, household, IP

address and email address. In the event that we suspect that:

A Client is opening multiple accounts (using same or similar names,
address, telephone, e-mails, same or similar dynamic IP address, computers
or other devices);
A Client is acting as a part of syndicate (using same or similar names,
address, telephone, e-mails, same or similar IP address, computers or other
devices, acting on same or similar pattern);

2.11. The Company reserves the right to block the relevant Account(s) held by the

Client or the syndicate Account(s) and report the incident(s) to the relevant
Authorities. Following an internal investigation, the Company has the right to
cancel bets, forfeit winnings, and deduct bonuses from all relevant accounts. The
Company also reserves the right to reallocate all the funds in the different
superfluous Accounts to a single Account and to delete the remaining
superfluous account(s). Any bonus given to the superfluous Account(s) will not
be transferred.

2.12. Any legal claim or dispute arising under or in connection with the Contract shall

be settled in accordance with the Governing Law. In the event of a dispute, it is
advisable that the Account holder lodges a complaint with customer service
using the contact details in the Website. The parties should do their utmost to
reach an amicable settlement within a reasonable time. The client may also lodge
a complaint within 6 months to [email protected]. The complaint
must contain clear and unequivocal information about the complainant’s identity
and shall give all the relevant details that gave rise to the complaint. In case of
failure to settle the dispute via negotiations, the dispute shall be finally settled in
the courts of Curacao.

2.13. The Company Website works by using cookies for the following purposes:

To identify the Client’s preferred language so it is automatically selected when
the Client returns to Website;
To ensure that bets placed by the Client are associated with the Client’s betting
coupon and account;
To ensure that the Client receives any bonuses the Client is eligible for;
For analysis of Website traffic so as to allow us to make suitable improvements.

Please be aware that it is not possible to use the Website without cookies.

2.14. The Company shall not accept a wager from a Client unless an Account has been

established in the name of the Client and there are adequate funds in the Account
to cover the amount of the wager; or funds necessary to cover the amount of the
wager are provided in an approved way.

2.15. All winnings will be credited to the Client’s Account. Withdrawals from the

Account, to the extent of the original deposit amount, are made using the same
payment method as was used for the original deposit. For instance, if a deposit
was made with a credit card, at least an amount from the winnings
corresponding to the original deposit amount will be withdrawn to the same
credit card whereas the remaining winnings amount may be withdrawn by using
any other payment method (subject to the Company’s sole discretion).
Withdrawals will only be made to a credit card, a bank account or e-wallet
account held in the Client’s own name. Nevertheless, The Company reserves the
right to use an alternative payment method for withdrawal at its sole discretion.

2.16. When a Client wishes to withdraw funds he/ she had deposited on his/ her

Account, but has not wagered them in any game or sport betting offer, at least
one time for the amount of the initial deposit, the Company reserves the right to
refuse to transfer the funds to a bank account other than the one the funds
originated from, if the Company suspects a fraud and/or money laundering.

2.17. Clients acting on behalf of third parties or aiming to a professional wagering,

price arbitrage or with the sole purpose of trading affiliate commission may have
their withdrawals partially or totally declined, especially if their wagering
pattern has the aim to harm financially the Company.

2.18. The Company reserves the right to seek criminal and other sanctions against the

Client if the Client has, or the Company suspects that the Client has engaged in
any form of criminal activity, collusion (including in relation to chargebacks),
cheating (including obtaining any unfair advantage), fraudulent practice or
unlawful, improper or dishonest activity. The Client agrees that the Company
may disclose any information relating to any such activities or suspects
(including Client personal information) to the relevant authorities and other
relevant parties (such as other gambling operators).

3. Standard Promotional Terms

3.1. The terms contained in this section (Standard Promotional Terms) apply to all

promotional offers available through the Website (each a Promotion) and,
together with any applicable specific promotional terms, which may also be
referred to as “Key Terms”, set out on the individual web landing page for the
relevant Promotion (Specific Promotional Terms), form a legal agreement
between Client and the Company and can only be amended with our consent. By
participating in any Promotion, the Client accepts and agrees to be bound by the
Rules.

3.2. In the event of any conflict or inconsistency between these Standard Promotional

Terms and the Specific Promotional Terms, the Specific Promotional Terms shall
prevail, followed by these Standard Promotional Terms, but only to the extent
necessary to resolve such conflict or inconsistency.

3.3. The detailed terms and conditions of Promotions will be indicated on their

release page or relevant section of the Website.

3.4. In the event that the Client withdraws funds in respect of which he/she has

received a Bonus, without having met any applicable Promotion release
requirements, cash out restrictions or general eligibility criteria, the Client shall
forfeit the entire sum of the Bonus and any winnings resulting from this Bonus
and the Company shall be entitled to deduct such amounts from their Account.

3.5. Client’s use of any real money bonuses is subject to the Company review for

irregular playing patterns. To ensure fair gaming and the proper use of bonuses,
the Company considers low margin betting, equal betting, zero risk bets or hedge
betting to be irregular gaming when deployed to exploit bonuses. Further
examples of irregular playing patterns also include, but are not limited to: (i)
placing single or multiple bets of a value of fifty percent or more of the bonus on
any single game, individual hand, or round, building a balance and significantly
changing play patterns (bet size, game types, bet structures etc.) in order to meet
the bonus release requirement; (ii) placing large bets which result in a substantial
gain followed by a drop in bet size equal to or more than seventy five percent of
the previous average bet size until the bonus release requirements have been
met. In the event that The Company deems that an irregular playing pattern has
taken place, the Company reserves the right to prevent the Client from cashing
out Account funds and/or withhold any of winnings derived from Client’s use
of the bonus.

4. Software and Services

4.1. For certain services the Company offers, the Client may need to access,

download or use certain additional software and services, including provided by
third parties.

4.2. The Client may be required to enter into end user terms and conditions of use in

order to make use of such software and services and agree to be bound by the
terms of any such agreement.

4.3. The Client shall not use (other than for its specified purpose), interfere with,

copy, modify, decode, reverse engineer, disassemble, decompile, translate,
convert or create derivative works from any software and services provided
thereto by the Company and/or any third party or attempt to do so.

5. No Warranty

5.1. THE SERVICES AND THE SOFTWARE ARE PROVIDED “AS IS”. THE

COMPANY MAKES NO WARRANTY OR REPRESENTATION, WHETHER
EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE OR OTHERWISE),
INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS
FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE
SERVICES OR THE SOFTWARE OR INFRINGEMENT OF APPLICABLE LAWS
AND REGULATIONS. THE ENTIRE RISK AS TO THE USE, QUALITY AND
PERFORMANCE OF THE SOFTWARE LIES WITH THE CLIENT.

5.2. THE COMPANY MAKES NO WARRANTY THAT THE SOFTWARE OR

SERVICES WILL MEET CLIENT’S OR ANY THIRD PARTY’S REQUIREMENTS,
BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS
WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER THAT
MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS
THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE
MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY
INFORMATION OBTAINED BY CLIENT THROUGH THE SERVICES.

5.3. A MALFUNCTION VOIDS ALL PAYS. IN THE EVENT OF SYSTEMS OR

COMMUNICATIONS ERRORS OR MALFUNCTIONS, BUGS OR VIRUSES
RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE
SERVICES OR RESULTING IN LOSS OF DATA OR WINNINGS OR BONUSES
OR ANYTHING ANALOGOUS THERETO BY CLIENT OR ANY OTHER
DAMAGE TO CLIENT COMPUTER EQUIPMENT OR SOFTWARE, THE
COMPANY SHALL IN NO WAY BE LIABLE TO THE CLIENT AND THE
COMPANY SHALL VOID ALL GAMES IN QUESTION AND PAYMENTS
(WHENEVER SUCH SYSTEMS OR COMMUNICATIONS ERRORS OR
MALFUNCTIONS, BUGS OR VIRUSES ARE DISCOVERED) IN RELATION
THERETO AND MAY TAKE ANY OTHER ACTION TO CORRECT SUCH
ERRORS AS IT DEEMS APPROPRIATE.

5.4. IF CLIENT RECEIVES ANY WINNINGS OR BONUSES (OR ANY OTHER

SIMILAR BENEFIT) (“BENEFITS”) AS A RESULT OF ANY ERROR MADE BY
THE COMPANY OR ON COMPANY’S BEHALF (WHETHER TECHNICAL OR
MANUAL) IN CALCULATING, ALLOCATING OR DISTRIBUTING BENEFITS,
THE COMPANY MAY VOID THE BENEFITS AND, TO THE EXTENT THAT
THE CLIENT HAS ALREADY RECEIVED OR BEEN CREDITED WITH A
PAYMENT IN RESPECT OF THE SAME, THE CLIENT WILL REPAY THAT
AMOUNT TO THE COMPANY OR THE COMPANY MAY DEDUCT IT FROM
THE CLIENT ACCOUNT.

6. Limitations of Liability

6.1. The Client agrees that he/she is free to choose whether to use the services and do

so at their sole option, discretion and risk.

6.2. The Company shall not be liable to the Client or any third party in contract, tort,

negligence, or otherwise, for any loss or damage whatsoever arising from or in
any way connected with the Client, or any third party’s use of the software or the
services, whether direct or indirect, including, without limitation, damage for
loss of business, loss of profits (including loss of or failure to receive anticipated
winnings), business interruption, loss of business information, or any other
pecuniary or consequential loss (even where the Client have been notified by the
Company of the possibility of such loss or damage).

6.3. The Company shall not be liable in contract, tort or otherwise, for any loss or

damage whatsoever arising from or in any way connected with Clients’ use, of
any link contained on the Website. The Company is not responsible for the
content contained on any Internet site linked to from the Website or via the
services.

6.4. The Company shall not be liable to the Client or any third party for any

modification to, suspension of or discontinuance of the software or the services.

6.5. The Company shall not be liable for any acts or omissions made by Client

internet service provider or other third party with whom Client has contracted to
gain access to the server that hosts the Website.

6.6. The Company shall not be liable for any acts or omissions occured due to errors

made by third party games and services providers.

6.7. Nothing in this T&Cs will operate so as to exclude any liability of the Company

for death or personal injury that is caused by the Company’s negligence.

6.8. The Company shall not be liable or responsible for any failure to perform or

delay in performance of any of our obligations under the T&Cs caused by Force
Majeure events.

6.9. In the event that the software or services fail to operate correctly as a result of,

but not limited to, any delay or interruption in operation or transmission, any
loss or corruption of data or communication or lines failure, any person’s misuse
of the Website or its contents or any error or omission in content or any other
factors beyond the Company’s control:

the Company will not be responsible for any loss, including loss of
winnings, that may result; and
if any such errors result in an increase in winnings owed or paid to a
Client, the Client shall not be entitled to the winnings falling within such
increase. the Client shall immediately inform the Company of the error
and shall repay any winnings credited to their account in error to the
Company (as directed by the Company) or the Company may, at its
discretion, deduct an amount equal to those winnings from Client’s
account or set off such amount against any money owed to the Client by
the Company.

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